Return Policy

Return Policy & Warranty

Customer service is a top priority at Demand Vape.com. You may return Items Dead on arrival and or wrong items received. 

Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.

Our returns policy excludes cartomizers, tanks, and atomizers. In most cases a return label will be provided to you. . 

Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.

How to return to Demand Vape.com:

Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.

Mail your online returns to the following address within 90 days of Original Purchase.

DemandVape 2225 Kenmore Ave Suite 110, Buffalo NY 14207

Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Should you have further questions please do not hesitate to contact us at: 1.844.513.1003